Privacy Policy

Who We Are

This website is operated by Artëmer Studio ("ARTËMER," "we," "us," or "our"). We design and sell fine jewelry, including engagement rings, wedding bands, and custom pieces, through our online store at artemerstudio.com.

For any privacy-related questions or requests, you can reach us at: info@artemerstudio.com

Information We Collect

We collect information in three ways: information you give us directly, information collected automatically when you visit our site, and information from third-party services.

Information You Provide

• Contact and account details — name, email address, phone number, and shipping/billing address when you place an order or create an account.
• Purchase information — payment card details (processed securely by our payment provider; we do not store full card numbers), order history, and product preferences.
• Communications — messages you send us through contact forms, email, or customer service channels.
• Marketing sign-ups — email address and preferences when you subscribe to our newsletter or promotional emails.
• Custom order details — any design preferences, gemstone specifications, or personal notes you share when requesting a custom piece.

Information Collected Automatically

• Device and browser data — IP address, browser type and version, operating system, screen resolution, and referring URL.
• Usage data — pages visited, time spent on pages, links clicked, and navigation paths through our site.
• Cookie and tracking data — information collected via cookies, pixels, and similar technologies (detailed in Section 4 below).

Information from Third Parties

• Analytics and advertising partners (Google, Meta, Pinterest) may share aggregated or pseudonymous data about how users interact with our ads or arrive at our site.
• Our email marketing provider (Mailchimp) shares data about email engagement, such as open and click rates.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations, shipping updates, and receipts.
• Respond to your questions, support requests, and custom design inquiries.
• Send marketing emails and newsletters — only if you have opted in. You may unsubscribe at any time.
• Improve our website experience by understanding how visitors navigate and interact with our content.
• Deliver relevant advertising on third-party platforms like Instagram, Facebook, and Pinterest.
• Detect and prevent fraud, unauthorized activity, and abuse.
• Comply with applicable legal obligations.

We do not sell your personal information to third parties for their own marketing purposes.

Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies. A cookie is a small text file stored on your device that helps us recognize you and remember your preferences. Pixels are tiny invisible images embedded in pages or emails that report back to a server when loaded.

Types of Cookies We Use

• Essential cookies — Required for the site to function (e.g., your shopping cart, login session). These cannot be disabled.
• Analytics cookies — Help us understand site usage and traffic patterns.
• Marketing & advertising cookies — Used to show you relevant ads across other platforms and measure campaign performance.
• Functional cookies — Remember your preferences to enhance your experience.

Third-Party Tools We Use

Managing Your Cookie Preferences

Most web browsers allow you to control cookies through your settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is being sent. Please note that disabling certain cookies may affect the functionality of our website.

You may also opt out of interest-based advertising generally through the Network Advertising Initiative or the Digital Advertising Alliance.

Note: We do not currently respond to "Do Not Track" (DNT) browser signals, as no uniform standard for how these signals should be interpreted has been adopted.

How We Share Your Information

We do not sell your personal information. We share your data only in the following circumstances:

• Service providers — We work with trusted third-party companies that help us operate our business, including Shopify (e-commerce platform), payment processors, shipping carriers, and the analytics and marketing tools listed above. These parties are only permitted to use your data as necessary to provide services to us.
• Legal requirements — We may disclose your information if required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers — In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership and your choices regarding your information.
• With your consent — We may share information in other ways if you have given us explicit permission to do so.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us at info@artemerstudio.com.

Email Marketing & CAN-SPAM Compliance

If you have subscribed to our newsletter or marketing emails, we may send you updates about new collections, promotions, and studio news. We operate our email marketing in accordance with the CAN-SPAM Act:

• We clearly identify all commercial messages as coming from ARTËMER.
• We include our contact information in every marketing email.
• Every marketing email includes a clear and easy way to unsubscribe.
• We honor unsubscribe requests promptly — within 10 business days.

To unsubscribe from our marketing emails, click the "Unsubscribe" link at the bottom of any email we send, or contact us at info@artemerstudio.com. Note that transactional emails related to your orders (e.g., order confirmations, shipping updates) are not affected by marketing unsubscribes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations:

• Order information is retained for a minimum of 7 years for accounting, tax, and legal compliance purposes.
• Account information is retained for as long as your account is active. You may request deletion of your account at any time.
• Marketing preferences and email data are retained until you unsubscribe or request deletion.
• Analytics data collected via Google Analytics is subject to Google's own data retention policies, which you can review at google.com/analytics.

When personal information is no longer needed, we delete or anonymize it securely.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our store is hosted on Shopify, which maintains industry-standard security practices including SSL/TLS encryption for data in transit.

Payment transactions are processed by Shopify Payments or our designated payment processor — we do not store full payment card numbers on our servers.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@artemerstudio.com and we will promptly delete that information.

Links to Third-Party Websites

Our website may contain links to third-party websites, social media platforms (Instagram, Pinterest, Facebook), or partner sites. We are not responsible for the privacy practices of these external sites and encourage you to review their own privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

info@artemerstudio.com