Returns
Our Policy
Returns & Refunds
How Returns Work
We want you to love your jewelry. If something isn't right, here's how returns and refunds work. For our full terms, please see our shop policies.
Returns
- If you are unhappy with your purchase, please contact us within 7 days of receiving the item. We will give you the return address and our shipping instructions.
- Please fill out the Return Form that is included with your delivery.
- Customers from the US: you will receive a prepaid shipping label for your returned item.
- Customers from all other countries: return shipping costs are covered by the customer. For your convenience, we can provide a fully insured return label for 200 USD.
- To be eligible for a refund, your item must be unused and in the same condition that you received it.
Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- A refund will be issued, crediting your credit card or original method of payment.
- Special/custom orders are not fully refundable and you'll be charged with a 200 USD handling fee.
For more details, see our full shop policies.